# App issue after switching computers

**URL:** <https://forum.bome.com/t/app-issue-after-switching-computers/6154>\
**Category:** Bome Products\
**Tags:** midi-translator\
**Created:** [April 12, 2024, 11:12pm UTC](https://forum.bome.com/t/app-issue-after-switching-computers/6154 "2024-04-12T23:12:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kurt2](https://forum.bome.com/letter_avatar_proxy/v4/letter/k/58956e/32.png) [@Kurt2](https://forum.bome.com/u/Kurt2)\
**Post date:** [April 12, 2024, 11:12pm UTC](https://forum.bome.com/t/app-issue-after-switching-computers/6154/1 "2024-04-12T23:12:56Z")

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We transferred our lighting computer to a different one and for some reason the software won’t launch do you know what the problem could be?

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**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\
**Post date:** [April 13, 2024, 12:08am UTC](https://forum.bome.com/t/app-issue-after-switching-computers/6154/2 "2024-04-13T00:08:51Z")

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Hi and welcome to the Bome community!

I’m assuming you are talking about Bome Network Pro. How many computer licenses are you currently running? Bome Network Pro allows for up to 5 total.

Are you also running iOS applications (iPad or iPhone)? If so how many?

Steve Caldwell  
Bome Customer Care

* * *
_Also available for paid consulting services: bome@sniz.biz_

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<div class="post-metadata">

**Author:** ![Kurt2](https://forum.bome.com/letter_avatar_proxy/v4/letter/k/58956e/32.png) [@Kurt2](https://forum.bome.com/u/Kurt2)\
**Post date:** [April 13, 2024, 12:56am UTC](https://forum.bome.com/t/app-issue-after-switching-computers/6154/3 "2024-04-13T00:56:47Z")

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Hi Steve thanks I actually was able to fix that issue. I just wiped the computer and I can now see the window for the Bome Network Pro. But I have a new issue, I am trying to get this to work with Jans vista now. We had it set up before and its working on our old computer but not our new one. Maybe the in and outs are messed up?

 ![Screen Shot 2024-04-12 at 8.54.34 PM](https://forum.bome.com/uploads/default/original/2X/3/33857924f89f05d62067c874725279b843374f0e.png)

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**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\
**Post date:** [April 13, 2024, 2:10am UTC](https://forum.bome.com/t/app-issue-after-switching-computers/6154/4 "2024-04-13T02:10:56Z")

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The tutorials on aliases and device selection might help.

You can learn more about aliases from [this tutorial](https://youtu.be/CrE391VJL0s).

For more information about device selection, see [this tutorial](https://youtu.be/KunN2A1rKMY).

Steve Caldwell  
Bome Customer Care

* * *
_Also available for paid consulting services: bome@sniz.biz_

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<div class="post-metadata">

**Author:** ![Kurt2](https://forum.bome.com/letter_avatar_proxy/v4/letter/k/58956e/32.png) [@Kurt2](https://forum.bome.com/u/Kurt2)\
**Post date:** [June 30, 2024, 2:22pm UTC](https://forum.bome.com/t/app-issue-after-switching-computers/6154/5 "2024-06-30T14:22:15Z")

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we only have it on one computer. It was working fine when I was programing commands on pro presenter and then it randomly broke and we have a iMac we have it on.

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**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\
**Post date:** [June 30, 2024, 2:33pm UTC](https://forum.bome.com/t/app-issue-after-switching-computers/6154/6 "2024-06-30T14:33:18Z")

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Hi @Kurt2

Maybe we can fix this using the other thread you started. Please see my response [there](https://forum.bome.com/t/software-fault/6333/2).