# BMTP freezing/crashing

**URL:** <https://forum.bome.com/t/bmtp-freezing-crashing/5974>\
**Category:** Bome Products\
**Created:** [February 17, 2024, 1:04pm UTC](https://forum.bome.com/t/bmtp-freezing-crashing/5974 "2024-02-17T13:04:20Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\
**Post date:** [February 17, 2024, 1:44pm UTC](https://forum.bome.com/t/bmtp-freezing-crashing/5974/2 "2024-02-17T13:44:38Z")

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Hi,

I’m sorry you are having problems! Please see the instructions in [this thread](https://forum.bome.com/t/crash-or-freeze-please-send-us-a-dump-file/2989) for sending a crash dump, then we should be able to look into it.

Steve Caldwell  
Bome Customer Care

* * *
_Also available for paid consulting services: bome@sniz.biz_

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