# Bome Network Connection Issues **URL:** \ **Category:** Bome Products\ **Created:** [September 19, 2025, 6:30pm UTC](https://forum.bome.com/t/bome-network-connection-issues/7581 "2025-09-19T18:30:28Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![KUDA.BUX](https://forum.bome.com/user_avatar/forum.bome.com/kuda.bux/32/101_2.png) [@KUDA.BUX](https://forum.bome.com/u/KUDA.BUX)\ **Post date:** [September 19, 2025, 6:30pm UTC](https://forum.bome.com/t/bome-network-connection-issues/7581/1 "2025-09-19T18:30:28Z")
Hi. I frequently need to make tweaks to my Bome setup. Up until recently I was having zero issues, but now, I don’t seem to be able to connect to the box, using the wifi connect and the Bome Network on my mac. For context, I’m using Bome Network v1.6.0 and both it and the Bome Box seem to be up to date on firmware. Anything I should/could try to remedy this issue? ---
**Author:** ![KUDA.BUX](https://forum.bome.com/user_avatar/forum.bome.com/kuda.bux/32/101_2.png) [@KUDA.BUX](https://forum.bome.com/u/KUDA.BUX)\ **Post date:** [September 19, 2025, 8:54pm UTC](https://forum.bome.com/t/bome-network-connection-issues/7581/2 "2025-09-19T20:54:41Z")
After trying all day, on multiple WiFi enabled devices, nothing will connect to the Bome Box now. I think I’m likely looking at a full factory reset, but I’m not sure. I have just ruled almost everything out at this point and I’m still not able to access it. The Catch 22 is, the factory reset tutorial instructs me to do it from the Network dashboard, whis I am unable to connect to. ---
**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\ **Post date:** [September 19, 2025, 9:45pm UTC](https://forum.bome.com/t/bome-network-connection-issues/7581/3 "2025-09-19T21:45:38Z")
Hi, Are you seeing your network SSID with your wireless devices? Is the WiFi light on your BomeBox lit? For a network reset, you can follow the instructions in the [BomeBox Instructions](https://download.bome.com/manuals/BomeBox_Instructions_2024-07-11.pdf) using a USB thumb drive. See page 28. Steve Caldwell Bome Customer Care * * * _Also available for paid consulting services: bome@sniz.biz_ ---
**Author:** ![KUDA.BUX](https://forum.bome.com/user_avatar/forum.bome.com/kuda.bux/32/101_2.png) [@KUDA.BUX](https://forum.bome.com/u/KUDA.BUX)\ **Post date:** [September 19, 2025, 10:10pm UTC](https://forum.bome.com/t/bome-network-connection-issues/7581/4 "2025-09-19T22:10:38Z")
Hi Steve. Thanks. After struggling, I found that USB thumbdrive guidance and followed it to the letter. Here’s exactly where I’m at, at the moment: 1. The unit is powered on and the wifi light is solidly illuminated. 2. I’ve followed the instructions for reseting, using a FAT formatted USB drive, under 16 gb. 3. Whenever I reboot everything after following the reset instructions, the wifi network that I formerly had shows up, no matter what I do (did I miss a reset step?). I think that about covers the steps, so far. It’s like I cannot get it to go back to its default state, no matter what I throw at it. It’s the oddest thing. Thank you for taking a look at my issue. Alex ---
**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\ **Post date:** [September 20, 2025, 1:28am UTC](https://forum.bome.com/t/bome-network-connection-issues/7581/5 "2025-09-20T01:28:57Z")
Hi, some common issues Leading zeros on the serial number is important. The serial number needs to be exact. Make sure they are number zeros and not letter ohs. Make sure any ones are number ones and not letter I’s. If you copied the file from a Windows computer, make sure that file extensions are visible so the file name is not 0012345678\_reset\_network.txt.txt Try another thumb drive I don’t remember but the SSID I think changes back to “BomeBox”. Make sure if trying to access it, you enter the right default wireless IP address in the browser. (192.168.153.1 ) Steve Caldwell Bome Customer Care * * * _Also available for paid consulting services: bome@sniz.biz_