# BomeBox GUI not loading port or routing pages **URL:** \ **Category:** Bome Products\ **Tags:** bomebox\ **Created:** [April 27, 2026, 1:05pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810 "2026-04-27T13:05:47Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Toby](https://forum.bome.com/letter_avatar_proxy/v4/letter/t/7993a0/32.png) [@Toby](https://forum.bome.com/u/Toby)\ **Post date:** [April 27, 2026, 1:05pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/1 "2026-04-27T13:05:47Z")
Hi all, For some reason my stage bomebox won’t display the port or routing pages on the web GUI. The other pages load and seem to work fine. I tried downgrading to firmware 1.5.3, but the problem still persists. I noticed the behavior start once I updated to 1.6, so I downgraded one of my 2 bomeboxes to 1.5.3 and it works fine now. The other is not. It doesn’t seem to be passing midi data either. Any ideas? ---
**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\ **Post date:** [April 27, 2026, 1:10pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/2 "2026-04-27T13:10:17Z")
Hi, The most common reason for this is that your browser cache is not cleared. Often, restarting the browser will fix that. Pressing F5 or Ctrl-F5 (or Command-F5) on the respective page sometimes clears it, too. If that does not fix that, most browsers allow you to clear the cache from the browser settings. You can also test this by either going into private mode (which doesn’t use cache) or trying another browser. I would recommend you go back to version 1.6. Steve Caldwell Bome Customer Care * * * _Also available for paid consulting services: bome@sniz.biz_ ---
**Author:** ![FlorianBome](https://forum.bome.com/user_avatar/forum.bome.com/florianbome/32/2367_2.png) [@FlorianBome](https://forum.bome.com/u/FlorianBome)\ **Post date:** [April 27, 2026, 1:59pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/3 "2026-04-27T13:59:12Z")
@Toby , note that 1.5.4 is the version before 1.6: [https://www.bome.com/downloads#bomebox](https://www.bome.com/downloads#bomebox) ---
**Author:** ![FlorianBome](https://forum.bome.com/user_avatar/forum.bome.com/florianbome/32/2367_2.png) [@FlorianBome](https://forum.bome.com/u/FlorianBome)\ **Post date:** [April 27, 2026, 2:06pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/4 "2026-04-27T14:06:59Z")
I’ve added a page to the Tips&Tricks: > [@BomeBox Web Config Broken after Firmware Update](https://forum.bome.com/t/bomebox-web-config-broken-after-firmware-update/7811): > > Hi, sometimes, after a firmware update, some parts of the firmware do not work anymore, pages are not loading, and/or the activity indicators keep on spinning. This is usually due to the browser still keeping the old web config pages in their cache. Ways to fix: Restart the browser. On the misbehaving web config page: reload the page by pressing F5 or Ctrl-F5 / Command-F5, or by clicking on the circular arrow in the browser bar. This does not work reliably with all browsers. Most browsers al… ---
**Author:** ![Toby](https://forum.bome.com/letter_avatar_proxy/v4/letter/t/7993a0/32.png) [@Toby](https://forum.bome.com/u/Toby)\ **Post date:** [April 27, 2026, 2:16pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/5 "2026-04-27T14:16:19Z")
Sorry, I meant 1.5.4 ---
**Author:** ![Toby](https://forum.bome.com/letter_avatar_proxy/v4/letter/t/7993a0/32.png) [@Toby](https://forum.bome.com/u/Toby)\ **Post date:** [April 27, 2026, 2:17pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/6 "2026-04-27T14:17:11Z")
I deleted my browser cache and it seems to work now, thanks guys! ---
**Author:** ![josh3](https://forum.bome.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@josh3](https://forum.bome.com/u/josh3)\ **Post date:** [June 20, 2026, 1:27am UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/7 "2026-06-20T01:27:39Z")
Just wanted to add some further data in case it’s useful: After updating to v1.6, the MIDI port page would load fine, but would show no available ports (not even the internal BomeBox DIN). No amount of browser cache clearing, browser restarting, running Incognito/private, BomeBox + computer restarting would cure it. This is on DuckDuckGo (Chromium-based) which has a ‘destroy everything by fire’ cache clear button 😅 Moving to a _completely different browser_ (Edge) and logging in from there allowed me to see the ports! …but still no luck in DuckDuckGo. I realized I had saved the BomeBox IP address + password in DuckDuckGo, and tried deleting that…and then all started working! So beyond cache clear and basic state management, you might have to literally delete _everything_ imaginable depending on your setup. At least it’s working 😎 ---
**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\ **Post date:** [June 20, 2026, 2:44am UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/8 "2026-06-20T02:44:20Z")
OK, so you are saying it didn’t start working with DuckDuckGo until you deleted the IP and password, Or did you clear everything before it started working? We will look into it. Maybe it is just an issue with some browsers. Steve Caldwell Bome Customer Care * * * _Also available for paid consulting services: bome@sniz.biz_ ---
**Author:** ![josh3](https://forum.bome.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@josh3](https://forum.bome.com/u/josh3)\ **Post date:** [June 20, 2026, 8:11pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/10 "2026-06-20T20:11:32Z")
Hi Steve! I had cleared the cache, restarted etc - it’s only when I _also_ deleted the bookmark/favorite and saved password that it started working. And yes this may very well be browser specific (DuckDuckGo is WebView / Chromium afaik), hence my reason for sharing 😉 ---
**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\ **Post date:** [June 20, 2026, 8:12pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/11 "2026-06-20T20:12:30Z")
Did you have the BomeBox Whitlisted? (Fireproofed) ---
**Author:** ![josh3](https://forum.bome.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@josh3](https://forum.bome.com/u/josh3)\ **Post date:** [June 20, 2026, 8:17pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/12 "2026-06-20T20:17:02Z")
Yes I did, otherwise you will still have to go through full login. So cache was cleared, but another state variable was still being stored. (Forgot to mention this is on Win11). ---
**Author:** ![SteveC](https://forum.bome.com/user_avatar/forum.bome.com/stevec/32/8250_2.png) [@SteveC](https://forum.bome.com/u/SteveC)\ **Post date:** [June 20, 2026, 8:33pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/13 "2026-06-20T20:33:52Z")
Gemini said this could cause it not to clear cache. “DuckDuckGo allows you to ‘Fireproof’ specific websites so you stay logged into them even after hitting the fire button. If a site’s cache won’t clear, it may be whitelisted.” You logins and passwords will still be preserved on non-fireproofed sites. Steve Caldwell Bome Customer Care * * * _Also available for paid consulting services: bome@sniz.biz_ ---
**Author:** ![FlorianBome](https://forum.bome.com/user_avatar/forum.bome.com/florianbome/32/2367_2.png) [@FlorianBome](https://forum.bome.com/u/FlorianBome)\ **Post date:** [June 22, 2026, 9:00pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/14 "2026-06-22T21:00:43Z")
Hey guys, sorry for these continued issues with the web config after updating the firmware. We are working on a firmware update which will fix this cache problem. For all future updates to come. ---
**Author:** ![FlorianBome](https://forum.bome.com/user_avatar/forum.bome.com/florianbome/32/2367_2.png) [@FlorianBome](https://forum.bome.com/u/FlorianBome)\ **Post date:** [August 1, 2026, 1:44pm UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/15 "2026-08-01T13:44:33Z")
This is an early notification that we’ve released BomeBox firmware 1.6.1. Among other improvements ‘under the hood’, it should fix stale browser cache issues when updating. [https://www.bome.com/products/bomebox#downloads](https://www.bome.com/products/bomebox#downloads) We will send out the announcement via newsletter in the next days. ---
**Author:** ![josh3](https://forum.bome.com/letter_avatar_proxy/v4/letter/j/82dd89/32.png) [@josh3](https://forum.bome.com/u/josh3)\ **Post date:** [August 9, 2026, 1:07am UTC](https://forum.bome.com/t/bomebox-gui-not-loading-port-or-routing-pages/7810/16 "2026-08-09T01:07:47Z")
Awesome, and just got the newsletter - thank you so much!