This is likely where you are messing up.
Show a screenshot of how you have it.
Hi here are some screenshots.
In this situation internet is not working. But I understand from your reply it’s an either/or situation. That’s workable.
Still with all the settings as in the screenshots the cq20b is not reachable. I’ll double check again to be sure.
Did you click ‘Apply’ on the CQ. Also maybe it will need restarting.
What does the BomeBox Allen&Heath page show on the BomeBox? Can you send a screen shot?
Yeah I did both. Apply setting and performed a reboot.
Here’s the screenshot.
Also I’ve tried another ethernet dongle, but had no succes.
And I tried with renote midi connection open and closed as in the screenshot below.
The CQ is relatively new, so the automatic discovery does not work yet in the BomeBox. The next firmware update (v1.5.5 or later) will add automatic CQ discovery. But then, as you have set it up, the manual connection should work.
Also note that apparently, the CQ can only do one network connection at a time. So be sure to disconnect the iPad (and/or Allen&Heath software on the computer).
Last, but not least, in the BomeBox web config, you can
- go to the
Logpage - check
verbose - go back to the
Allen & Heathpage, remove the pending connection, and create a new manual one to the A&H IP address. - if still pending/unreachable, go back to Log and copy/paste here.
Another thing to try is from the Terminal application on the Mac (when connected to the BomeBox and not to the Internet):
- type
ping 192.168.1.2and press ENTER - if the roundtrip ping time is displayed, then at least we have proof that the A&H device is listening on that IP address and is indeed reachable.
Thanks!
The last screenshot of CQ showed 192.168.1.190 with DHCP AUTO. It needs to be fixed at 102.168.1.2 Manual
Nevermind that was your Mac so it is OK. Please try what Florian suggested
In terminal on your mac type
arp -a
and send a screenshot.
Hi,
here’s the results:
- go to the
Logpage
* checkverbose
* go back to theAllen & Heathpage, remove the pending connection, and create a new manual one to the A&H IP address.
* if still pending/unreachable, go back to Log and copy/paste here.
there was absolutely no response at all. I tried a different cable. No response, no log outread.
- type
ping 192.168.1.2and press ENTER
* if the roundtrip ping time is displayed, then at least we have proof that the A&H device is listening on that IP address and is indeed reachable.
Request timeout for icmp_seq
(for every second)
In terminal on your Mac type arp
-a
and send a screenshot.
bomebox.box (192.168.1.1) at c4:93:0:4e:19:60 on en9 ifscope [ethernet]
? (192.168.1.2) at (incomplete) on en9 ifscope [ethernet]
? (192.168.1.255) at ff:ff:ff:ff:ff:ff on en9 ifscope [ethernet]
To make sure ethernet of the CQ is working I tried connecting directly as well. Immediately the port’s light started flickering and after resetting the connection to automatic I could control the CQ as normal over ethernet.
So the mac doesn’t seem to see the CQ.
- Shut down CQ
- Restart Mac
- Turn off iPad
- Turn WiFi off on mac
- On Mac terminal enter
sudo arp -a -d
press enter.
When prompted for password enter your Mac admin password.
Wait few moments
Again in terminal type
arp -a
If 192.168.1.2 doesn’t show a Mac address like the other entries
there is likely a configuration issue on your CQ. Or maybe a bad ethernet cable.
You mean to a computer?
All this is really strange. Normally, A&H connections to the BomeBox are robust and no particular setup is needed.
So if the CQ’s Ethernet port light isn’t flickering when connected to the BomeBox, maybe there’s something with your BomeBox network port? (maybe due to the black-out when connecting to the computer?) for testing, could you power the BomeBox via the micro USB cable and try to connect the CQ to the BomeBox’ other Ethernet port? Or, and that would be a whacky setup, use one of your USB Ethernet adapters and plug it into the BomeBox’ USB host connector and use it to connect to the CQ. The BomeBox does not support all kinds of Eth adapters, but it’s worth a try here to better understand what the root problem is.
Hi,
I’ve powered the BomeBox with the micro usb cable. When I connected the computer to the ethernet in port it’s working fine. When I connect to the ethernet out port (which is the port the CQ was connected to) , the connection stops and the BomeBox is unreachable. When I re-connect to the in port, there 's connection again. So that might be the problem, yes.
When I connect the CQ to the in port, both lights of the port light up. This is happening on CQ as well. Same if I use the usb ethernet adapter on the USB port of the bomebox. Both lights are lighting up on the CQ.
The out port is not responding so it seems.
I have a thunderbolt dock with ethernet, a TP-link dongle and the one in the post above. For now only the latter works. The others don’t listen to the master DHCP of the BomeBox. That stay stuck one the one provided by the Mac and don’t connect the bomebox. Since the Satichi one is also the only one that works on the usb port of the bomebox, I have no way of checking if it works in this configuration. All I can tell is the lights indicating that there is communication going on.
EDIT: I made connection between bomebox and computer with another dongle into MacBook and another dongle into bomebox. However the CQ with IP 192.168.1.2 remains unreachable.
I ve tried connecting with bomebox over WiFi. It was in acces point mode, but I couldn’t connect. I ve just performed a network reset, but the bomebox is still not showing up. I tried rebooting multiple times, both the bomebox and the computer. I did a factory reset on the CQ mixer as well.
Yes, you’re right. 192.168.1.2 doesn’t show up.
I can only see 192.168.1.1 and 192.168.1.255
Maybe you POE injector is not passing data.
Did you try USB power for the BomeBox and connect POE out to CQ and POE in to your Mac. Again POE does nothing if the device does not demand power.
Steve Caldwell
Bome Customer Care
Also available for paid consulting services: bome@sniz.biz
If that was the case, it would not be able to connect via ethernet to my computer. The Digitus (I bought the one that is recommended in the FAQ section) POE injector is in-between the computer and the BomeBox. This is the part of the connection where I don’t have any problems. The reason why I choose this placement is described in my earlier posts.
Yesterday I disassembled the flight case and did the tests Florian suggested. All of this was done powering with the microUSB cable. So it was computer into BomeBox in and out into CQ, as you mentioned. The problem was still there.
The out port doen’t seem to work. When connecting it no connection is made between computer and BomeBox. It seems to be “on” all the time, meaning that the green led is always on, whether a cable is plugged in or not. Don’t know if that 's a sign of malfunction?
Tried today to factory reset the CQ and the bomebox.
Then connecting the CQ with the suggested manual settings, using the ethernet in port. Then I try connecting the computer over wifi. This now works when using client mode. When I switch to acces point, I can no longer connect to the BomeBox, and I’ll have to do another network reset. I did this 2 times to be sure.
For now, I’ll stop trying cause it’s vey time consuming and I’m out of ideas.
So I couldn’t resist and tried the following:
wifi mode: client
ethernet mode: client
CQ settings IP = 192.168.1.2
Now status is “connected” . However, I can’t connect via the CQ MixPad app over wifi. Also I can’t edit the name or remove the mixer from the list in the allen & heath menu. After a page refresh. status is updated to “unreachable” again. After the connection could be removed as expected.
Then I set the CQ mixer to automatic config and copied the IP adres. Again the status show “connected”. Name can be edited as usual , but MixPad app control is not possible.
It’s a bit hit and miss. After the first succes the status is back to “unreachable”. The PEO out port , which I suspect to be defective, will not connect at all, also the yellow communication led stays off. Whereas it’s on using the POE in port.
I assume you’re connecting WiFi as client to your home WiFi router?
That way, you’ll get connectivity to the BomeBox via WiFi, but the BomeBox will not act as a Wifi-to-Ethernet bridge. *)
ethernet mode: client
That will cause problems. It basically means that the BomeBox will not get an IP address, so connectivity to the CQ will be very unreliable.
Rather, you can try to set Ethernet to fixed IP 192.168.1.3 and mask 255.255.255.0. That way, you should get a stable connection to the CQ from the BomeBox. Same in Ethernet Master mode.
Anyway, it seems that your PoE Out port is broken and it should get fixed. With a working PoE port, I think you’d have a working setup immediately according to post #16 above.
For testing the solution in post #16, you could use an unmanaged Ethernet switch instead of the missing second port on your BomeBox:
- connect CQ with switch
- connect PoE injector IN to switch
- connect PoE injector OUT to BomeBox PoE IN
But in any case, please contact us directly for getting repair or replacement:
Thanks!
*) the BomeBox can be configured to bridge WiFi client with Ethernet in the advanced config. But we cannot provide support for that. And in your case, I believe it’s not necessary.
I sent an email using to form which you linked.
So I have installed everything the way you said. But after another hour of trying I give up. I simply can’t get a connection to my computer over ethernet. WiFi works fine, except when I set it to acces point. Then I get locked out. My dongle’s IP adres will not change despite setting the ethernet mode to “master”. The LEDs of the ethernet port of the switch both keep blinking regularly (every second of so).
As you can see the LED’s of the unconnected port are joining the party, even though they were not invited…