App issue after switching computers

We transferred our lighting computer to a different one and for some reason the software won’t launch do you know what the problem could be?

Hi and welcome to the Bome community!

I’m assuming you are talking about Bome Network Pro. How many computer licenses are you currently running? Bome Network Pro allows for up to 5 total.

Are you also running iOS applications (iPad or iPhone)? If so how many?

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

Hi Steve thanks I actually was able to fix that issue. I just wiped the computer and I can now see the window for the Bome Network Pro. But I have a new issue, I am trying to get this to work with Jans vista now. We had it set up before and its working on our old computer but not our new one. Maybe the in and outs are messed up?

The tutorials on aliases and device selection might help.

You can learn more about aliases from this tutorial.

For more information about device selection, see this tutorial.

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

we only have it on one computer. It was working fine when I was programing commands on pro presenter and then it randomly broke and we have a iMac we have it on.

Hi @Kurt2

Maybe we can fix this using the other thread you started. Please see my response there.