Bomebox "forgets" what MTP Project is live (on power-up)

Hi!

When power cycling, my Bomebox sometimes fails to load my translator project, meaning i have to turn on my computer and open the web config and activate it. I currently power it off along with all my other gear using a central power switch. Maybe that’s causing the issue? I seem to recall this sometimes happened when i first just had it plugged in and powered 24/7.

Is there a best practice on powering on/off? Would i maybe be better off just having the bomebox powered all the time?

I’m experiencing exactly the same problem.

I estimate about 1/3 of the times I power on the BomeBox, it fails to select and start the project that was running when I powered down.

1 Like

Hi,

I’m sorry you are having troubles! Could you please post me the version of the BomeBox Firmware you are running? You can find that in the main settings screen of the BomeBox.

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

Hi Steve!

Sure thing:
Firmware: 1.5 (2021-05-31 13:31)
Hardware: MT-BBOX12-0103-36802

I’m on:

Firmware: 1.5 (56219)
Hardware: MT-BBOX12-0103-36728

Thanks,

Florian has been out so I think he is now back. I’ve not seen this before on any BomeBox so I alerted him and asked for his advice on how to proceed.

Maybe backup your BomeBox and download copies of the projects you want to keep. Then do a factory reset, reload the firmware and then restore to original settings and re-upload the project files you saved and see if this helps.

Again, this is something that I have not yet seen but my theory is maybe the firmware update did not complete correctly and that doing a factory reset and installing it again may help.

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

Hi,
sorry to read about this trouble from both of you. To me, it doesn’t seem likely that this is a flash memory failure. The OS is stored in flash memory, too.

Could you please send me the output of the Log (see BomeBox web config Main menu) after this happens again? That might give me a clue what could be happening. And please send me (per private message or email) your project file that you’re using? I remember a case where a huge project file was seemingly not loaded at boot time. However, it took a few minutes for loading the project file, and during that, the currently loaded file is not reported in the web config.

Thanks,
Florian