Bomebox midi ports not showing up on new PC

Another thing I would try is to check Bome Network and make sure both of these switches are on. You will find this by going to settings and the Virtual MIDI ports setting in the Bome Network Tool.

I’m thinking there may be an issue with port available notification settings within Windows on your PC. Windows should listen for these messages when devices come online or go offline and if that is not working correctly, maybe Windows does not see the notification. This is a longshot but maybe worth trying.

Also check for hidden devices in device manager to make sure there are no hidden shadow devices.

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

I did another re-install of Windows and everything worked for 2 boot cycles, then stopped working again. Nothing was changed. I simply booted the PC after the re-install and let it run for several hours, all was fine. Re-booted and it was still fine. Re-booted a 3rd time and then it was broken.

I checked on all my other machines (Windows 11, Windows 10, etc), and while the BomeBox works on those machines, I see the same “requires further installation” message on all of my devices. These are all very different machines (laptops, desktops, new, old, different OS versions, etc, though all are Intel processors). So it appears there is something up with the Bome virtual midi port driver.

Steve - I did check and the options to keep virtual MIDI ports after disconnect and for pending devices are indeed enabled as you show.

Regarding hidden shadow devices, here is what I see under sound, video and game controllers:

Microsoft Streaming Clock Proxy

Microsoft Streaming Quality Manager Proxy

Microsoft Streaming Service Proxy

Microsoft Streaming Tee/Sink-to-Sink Converter (appears twice for some reason)

Microsoft Trusted Audio Drivers

Should I disable any of these? Should I look under any other device category?

And again, I think it is worth repeating, every single Windows machine I own shows “requires further instillation” under the Events tab for the Bome ports, though the ports do work on those machines.

Edit: these hidden devices don’t appear on my other machines, and Windows won’t let me disable them. I’m not doing anything else with this machine other than running Gig Performer as a VST host. I thought I had turned off all the Microsoft boat ware, so not sure where these came from. I can uninstall them, but my guess is they will just re-appear on reboot until I can find the offending service and kill it.

Edit2: I uninstalled the hidden Microsoft stuff, rebooted and it hasn’t re-appeared yet, but sadly it did not fix the problem.

What version of MT Pro and Bome Network are you trying to install (sorry if I asked before). Where do you see this message, in the event log or in device manager or elsewhere? I have 3 Windows machines I can look at.

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

These are the latest versions from the website. Network is v1.6.0

Look at the device manager, device properties, events tab. Under description it says - “Device Install requested” and in the information area below it says “Device [insert device name] requires further installation”. This is on every one of my machines without exception. Trying to update the driver or remove and re-install the device does not change this.

Of course you can then go to the event viewer and find the listed device. There you should find something similar to what I pasted in post #3 of this thread, saying the device settings were not migrated.

It is strange that it is doing it on all machines. Maybe the Bome Network installer that you downloaded is corrupt. Did you try downloading it again?

You can download Bome Network here.

I checked my PC’s and do not see that message anywhere. I’m running Windows 11.

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

Yes, I did re-download and un-install, re-install a few times just in case I was getting a corrupt download. Interesting that you are not seeing that and I am.

Here is something else to test - Windows Remote Desktop appears to kill the midi ports. If I boot the mini PC with a monitor and keyboard attached, everything works fine, Bome Network running, Gig Performer up and receiving midi from the Bome Box, life is good. If I then disconnect the monitor and keyboard, everything keeps working, still good. But….

…as soon as I remote desktop into that computer, the virtual midi ports vanish. Bome Network is still running and receiving midi from the Bome Box, but applications (Gig Performer, Reaper, or even MT Pro) no longer see the ports. Closing the midi remote desktop connection does not fix the problem - I have to reboot with the monitor attached. Not sure why RDP is killing the midi ports, but that behavior is very repeatable on my end. Curious to see if you have the same experience.

The mini PC sits on stage as it connects via USB to the stage box (a WING Rack). The plan was to run it headless and RDP into it for adjusting plugins if needed, so this creates a bit of a problem. Any idea why a remote desktop connection would kill the functionality? Again, Bome Network still sees the box and receives midi data no problem, it is just the applications no longer see the virtual midi ports.

Sorry this detail took me so long to find. It never occurred to me that remote desktop would be a problem. I operate lots of equipment this way with connected devices and have never had a problem. It wasn’t until I needed to configure BIOS settings that I connected directly to the mini PC and then figured out RDP was the problem.

Ah, I see, you had not mentioned (or I didn’t notice) that you were running Remote Desktop. I found this thread from Steinberg that might help.

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

Awesome! Thank you, that fixed the issue!

I’ve used remote desktop for years, decades, to control remote data acquisition in astronomy without issues. It never occurred to me RDP might be the issue, or really be any different from connecting directly.

I’m still curious why I see the further installation message on all my devices, but at least everything is working.

I’m gladd you got it working!

Steve Caldwell
Bome Customer Care


Also available for paid consulting services: bome@sniz.biz

Wow, so happy that you found the cause!

And in retrospect, it is actually somewhat funny, because it’s one of two FAQ’s on the Bome Network page itself:


https://www.bome.com/products/bomenet#faq

It’s been there for many years…

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