Hi Ben,
thank you for reporting; sorry for the bad experience on Windows. We have tested on a number of Windows 11 machines and found no problems ourselves. We have enabled all security measures on our machines.
Moreover, our software is EV-signed (the highest standard for digital signatures), but Microsoft has changed its policy to not automatically trust those signatures.
Some things to try/consider:
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It is very important to run Windows Update and make sure everything is up to date. This helps with the various issues explained here, but also installs the latest drivers of the new Windows MIDI Services.
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Most likely, ‘Smart Screen’ blocked execution of the installer (in conjunction with ‘Reputation-based protection’) . You may temporarily disable both, run the installer, and then turn the security features back on.
Windows Settings → Privacy & security → App & browser control
(this may not work if the installer was already blocked) -
Another thing you can try:
- right-click the installer
BomeNet1.7.0_Windows.exe - Properties (Alt-Enter)
- on General tab, check Unblock
- click OK
- right-click the installer
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Last but not least, you can run the installer with elevated rights: open an elevated command prompt (‘run as administrator’), and type the path to the installer in quotes, e.g. for username florian:
"C:\Users\florian\Downloads\BomeNet1.7.0_Windows.exe"
Followed by pressing ENTER.
After the installer finishes, go into Bome Network settings and disable Auto Start. Then exit Bome Network by right-clicking the tray icon, and restart it from the start menu – this time as normal user. Go back into settings and make sure Auto Start is enabled. -
For your information: when Windows blocks an application, the error message is generic and often misleading. It does not tell you why the app was actually blocked. Also, saying ‘Publisher: Unknown’ is an outright lie, because the file is signed with proper credentials.
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For more information, ‘Reputation based protection’ monitors downloads on Windows users’ machines. At first, it would block unknown installers, but over time, with more downloads of the same installer world-wide, it will increase the reputation.
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Earlier this year, Microsoft failed to update an intermediate certificate, which expired May 31st. Our EV signature depends on that intermediate certificate, so new installers from us (created after May 31st) failed certificate verification (with an error like the one you’ve shown). Microsoft distributed the updated certificate to Windows machines end of June.
Microsoft’s answer is that we should publish software via the Microsoft Store. We/Bome may go that route in the future, but we also like to be independent…
I’m afraid that I may sound slightly frustrated here. Sorry for that!
I hope you’ll see this soon:
