Hi and welcome to the Bome community!
There are several of possibilities.
- You need to have a translator that response to the HUI ping maybe you do but it is responding on the wrong channel
- You not connecting to the proper input and output ports
- I found that sometimes ProTools gets hosed up and does not properly close a given port which means it cannot open it when you start up again. See this post for more details and how to fix it. Usually in this case in Bome MIDI Translator Pro , everything looks good and the settings in ProTools also look good but you still get the communication error.
Steve Caldwell
Bome Customer Care
Also available for paid consulting services: bome@sniz.biz