Our software usually creates log files. To troubleshoot a problem, it’s often helpful to look at it or post it here on the forum.
The log file has the (abbreviated) name of the software and extension .log. For example, the Bome Network app uses the the log file name BomeNet.log.
Log files are written to the system temp folder, which you can find here:
| Windows: | Please open a Windows Explorer. Then in the address bar, type %TEMP% and hit ENTER. |
| MacOS: | In Finder, select “Go to…” from the Go menu, then enter /tmp . |
| Linux | Log files are stored in /tmp. |
| iOS/iPadOS | Log files can be access via File Sharing. See the guides for Windows and MacOS. |
In there, locate the log file (you may want to order by date to locate most recent files). There might be a log file with same name but appended 1, it also contains older logs.
Note: our software uses a rolling log file scheme. BomeNet.log file is the current log file being written to, and an older, previous log file would be named BomeNet1.log. Even older logs are not retained. This scheme ensures that your flash memory/hard drive will not be flooded with log data.