Our software usually creates log files. To troubleshoot a problem, it’s often helpful to look at it or post it here on the forum.
The log file has the (abbreviated) name of the software and extension .log. For example, for Bome Network, the log file name is BomeNet.log.
Log files are written to the system temp folder, which you can find here:
| Windows: | Please open a Windows Explorer. Then in the address bar, type %TEMP% and hit ENTER. |
| MacOS: | In Finder, select “Go to…” from the Go menu, then enter /tmp . |
| Linux | Log files are stored in /tmp. |
Locate the log file (you may want to order by date to locate most recent files). If there is BomeNet1.log, it is the previous one. In order to not flood your hard drive, the log file is filled up to a certain point, then renamed to logfile1.log. A previous logfile1.log will be overwritten.