Our software usually creates log files. To troubleshoot a problem, it’s often helpful to look at it or post it here on the forum.
The log file has the (abbreviated) name of the software and extension .log
. For example, for Bome Network, the log file name is BomeNet.log.
Log files are written to the system temp folder, which you can find here:
Windows: | Please open a Windows Explorer. Then in the address bar, type %TEMP% and hit ENTER. |
MacOS: | In Finder, select “Go to…” from the Go menu, then enter /tmp . |
Linux | Log files are stored in /tmp . |
Locate the log file (you may want to order by date to locate most recent files). If there is BomeNet1.log
, it is the previous one. In order to not flood your hard drive, the log file is filled up to a certain point, then renamed to logfile1.log
. A previous logfile1.log
will be overwritten.